# Debug Report

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When you open a ticket for a technical issue or for reporting a bug, it is recommended to also include a debug report.&#x20;

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Including debug report on your tickets improves support workflow and gets you better and faster solutions for your issue.
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Debug report contains all technical information derived from your installation and it's very useful for technical support team in order to investigate your issue.

### How to create debug report

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Before creating a debug report it is highly recommended to **stop/pause any running campaign** to prevent any corruptions or false data in debug report.
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To generate debug report:

Click on **Account menu** (on the top right)

<figure><img src="/files/Xtl9NaQJrsbYSxrYjmCQ" alt=""><figcaption></figcaption></figure>

Click on "**Export Debug Report**" option from menu.

<figure><img src="/files/1xZotBYJIWZzNZgpLtDG" alt=""><figcaption></figcaption></figure>

An pop-up window will appear with a description and a warning (to stop/pause running campaigns before debug report export).

Click on "**Export**" button and select the file and location to save debug report.

<figure><img src="/files/EFm2l1dV79v9TIhELySn" alt=""><figcaption></figcaption></figure>

You are now ready to include this debug report on your tickets.


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