# Debug Report

{% embed url="<https://www.youtube.com/watch?v=gOXJ4JNYPNk>" %}

When you open a ticket for a technical issue or for reporting a bug, it is recommended to also include a debug report.&#x20;

{% hint style="info" %}
Including debug report on your tickets improves support workflow and gets you better and faster solutions for your issue.
{% endhint %}

Debug report contains all technical information derived from your installation and it's very useful for technical support team in order to investigate your issue.

### How to create debug report

{% hint style="info" %}
Before creating a debug report it is highly recommended to **stop/pause any running campaign** to prevent any corruptions or false data in debug report.
{% endhint %}

To generate debug report:

Click on **Account menu** (on the top right)

<figure><img src="https://2718133043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2UzeMjUGHvOZRX1jMiVc%2Fuploads%2FtLW5mpxg2qs8ZMvlVjxj%2Fdebug%20report%20-%201.jpg?alt=media&#x26;token=1f7ee1ca-4fe1-45cf-a89b-5c28503e0724" alt=""><figcaption></figcaption></figure>

Click on "**Export Debug Report**" option from menu.

<figure><img src="https://2718133043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2UzeMjUGHvOZRX1jMiVc%2Fuploads%2FOlUla4yuQKteUv2TmtDq%2Fdebug%20report%20-%202.jpg?alt=media&#x26;token=94fc48a0-4d91-4e9b-a8bf-1f7fef6f95b8" alt=""><figcaption></figcaption></figure>

An pop-up window will appear with a description and a warning (to stop/pause running campaigns before debug report export).

Click on "**Export**" button and select the file and location to save debug report.

<figure><img src="https://2718133043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2UzeMjUGHvOZRX1jMiVc%2Fuploads%2FENpeFcv8gjKIEYRVOfv5%2Fdebug%20report%20-%203.jpg?alt=media&#x26;token=8b3f3f3d-6be0-4686-aee8-8252c377b5a5" alt=""><figcaption></figcaption></figure>

You are now ready to include this debug report on your tickets.